Support buying from G2A

How do I look for digital products on your marketplace?

First, take a look and see what you want to buy. Are you looking for a specific game? A Gift Card maybe? That’s cool, you can find all that you need using the categories and/or the search bar on our main page G2A.com:

I found what I want to buy, what do I do now?

That’s great – now that you’ve found what you were looking for, you should check the details of the product to make sure that it will work for you. Here you will find:

1. How to check the platform of the product?
2. How to check the region of the product?

You checked everything? Fantastic! Now you can move on to adding the product to your cart by selecting the seller from which you want to purchase.

You can either choose to buy from the recommended offer (just click the green button “Buy now”), or you can scroll down to select the offer that you like the most by checking the list of all available offers (click the blue cart button on the right of each offer to buy from it).

Each seller has a few details that you can check about him:

• The number of sales that he made;
• The percentage of positive feedback that he received (you can check the comments tha the received);
• Whether he issues invoices or not.

Once you’ve decided on the seller you want to buy from, you can either continue shopping or go to the cart to finalize your purchase.

Do all sellers have instant delivery?

Good question! It’s true that most of the sellers on G2A.com have “Instant delivery” offers, which means that they deliver your product as soon as the order is processed and completed.

However, some smaller sellers are not able to do that and need more time to send the product. Such sellers have their offer listed under “Up to 24h delivery offer”. It will look like that

Make sure to check that carefully if you want to have your purchase delivered to you asap.

I’ve added the products to my cart, how do I complete my purchase?

You’re almost there! It’s now time to check your cart and see if you’ve added all that you needed.

There are a few things that you can check in your cart:

• The item(s) and the quantity that you have added;
• The seller from which you are buying your product;
• Whether you have added enough to qualify for the Reward Chest bonus.

If everything is fine, you can now:

1. Tick the box “I have read and accepted the Terms & Conditions”;
2. Write your e-mail address – you will receive the cd-keys for your products on the e-mail that you write here, so please keep that in mind and make sure that you use a working e-mail address and that there is no typo/mistake in it!
3. Click on “Go to payment”.

This will take you to our checkout, where you will be able to complete the payment for your purchase. Please find more details about our checkout and payment methods under our “Payments” category”.

I paid for my order, is there anything else I should do?

Of course not! Once you paid, you will be taken to the order status page and the order will be processed by our system as soon as we receive the payment for it. Depending on the payment method that you used, this process can take from a few seconds to a few minutes, so stay calm and relax – you order will be completed as soon as possible!

Once we get the funds for your order, the cd-key (or keys if you purchased more than one) will be delivered to you via e-mail:

• For products purchased from “instant delivery” offers – the cd-keys will be delivered in a few seconds;
• For products purchased from “Up to 24h delivery offer” – the cd-keys will be delivered once the seller is ready to send them to you.

You can also receive your keys directly from the order status page and from your G2A account after the order is completed. Please check this article to found out more about the delivery of digital products on G2A.COM.

How do I look for digital products on your marketplace?

First, take a look and see what you want to buy. Are you looking for a specific game? A Gift Card maybe? That’s cool, you can find all that you need using the categories and/or the search bar on our main page G2A.com:

I found what I want to buy, what do I do now?

That’s great – now that you’ve found what you were looking for, you should check the details of the product to make sure that it will work for you. Here you will find:

1. How to check the platform of the product?
2. How to check the region of the product?

You checked everything? Fantastic! Now you can move on to adding the product to your cart by selecting the seller from which you want to purchase.

You can either choose to buy from the recommended offer (just click the green button “Buy now”), or you can scroll down to select the offer that you like the most by checking the list of all available offers (click the blue cart button on the right of each offer to buy from it).

Each seller has a few details that you can check about him:

• The number of sales that he made;
• The percentage of positive feedback that he received (you can check the comments tha the received);
• Whether he issues invoices or not.

Once you’ve decided on the seller you want to buy from, you can either continue shopping or go to the cart to finalize your purchase.

Do all sellers have instant delivery?

Good question! It’s true that most of the sellers on G2A.com have “Instant delivery” offers, which means that they deliver your product as soon as the order is processed and completed.

However, some smaller sellers are not able to do that and need more time to send the product. Such sellers have their offer listed under “Up to 24h delivery offer”. It will look like that

Make sure to check that carefully if you want to have your purchase delivered to you asap.

I’ve added the products to my cart, how do I complete my purchase?

You’re almost there! It’s now time to check your cart and see if you’ve added all that you needed.

There are a few things that you can check in your cart:

• The item(s) and the quantity that you have added;
• The seller from which you are buying your product;
• Whether you have added enough to qualify for the Reward Chest bonus.

If everything is fine, you can now:

1. Tick the box “I have read and accepted the Terms & Conditions”;
2. Write your e-mail address – you will receive the cd-keys for your products on the e-mail that you write here, so please keep that in mind and make sure that you use a working e-mail address and that there is no typo/mistake in it!
3. Click on “Go to payment”.

This will take you to our checkout, where you will be able to complete the payment for your purchase. Please find more details about our checkout and payment methods under our “Payments” category”.

I paid for my order, is there anything else I should do?

Of course not! Once you paid, you will be taken to the order status page and the order will be processed by our system as soon as we receive the payment for it. Depending on the payment method that you used, this process can take from a few seconds to a few minutes, so stay calm and relax – you order will be completed as soon as possible!

Once we get the funds for your order, the cd-key (or keys if you purchased more than one) will be delivered to you via e-mail:

• For products purchased from “instant delivery” offers – the cd-keys will be delivered in a few seconds;
• For products purchased from “Up to 24h delivery offer” – the cd-keys will be delivered once the seller is ready to send them to you.

You can also receive your keys directly from the order status page and from your G2A account after the order is completed. Please check this article to found out more about the delivery of digital products on G2A.COM.

Do I need an account to buy on G2A.COM?